Returns & Refunds Policy

At The Pets Posse, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase (your order confirmation email)

Non-Returnable Items

The following items cannot be returned:

• Items that have been used or opened for hygiene reasons (e.g. pet bowls, grooming products)
• Items damaged due to misuse or normal wear and tear
• Sale or clearance items

How to Request a Return

To start a return, please contact us at our Contact page with your order number and reason for return. We will respond within 2 business days with instructions.

Please do not send your item back without contacting us first.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping costs are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no extra cost to you.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please first check with your bank or card provider. If you still need help, contact us via our Contact page.

Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return your original purchase and place a new order.

Thank you for shopping with The Pets Posse. We appreciate your trust and want every pet and owner to be happy! 🐾